FAQ's
All products are packaged and shipped with utmost care from our distribution centre. We use eco friendly cornstarch to pad and protect the items packaged which is completely bio-degradable and non toxic, just add to water and watch it all dissolve and is safe to then re-use the water to safely water your plants with.
We courier nationwide throughout NZ
New Zealand:
Paint Products & Accessories:
We courier nationwide throughout NZ and offer overnight delivery within Auckland and throughout most of the North Island (rural may take an extra day) with an approx 1-3 working day time frame for the South Island. Contact us for Australia or any international destinations
All orders will receive an order confirmation upon placing the order. Once packaged and sent, you will receive notification via your inbox or mobile phone (which ever you registered) confirming that the parcel is on its way with tracking details of your parcel.
Custom Decor: As these are custom finished to order, details will be listed within each product.
Tracking
You will receive confirmation of your order upon placing it. Once packaged and sent you will receive notification of the tracking details for your parcel
We can provide indicative pricing on most furniture items, please send through your measurements, a rough idea of what you are looking to achieve and a photo and take a quick look at the information on our commission enquiry page
At the Artisan Company we're passionate about helping you achieve beautiful results for your interior space. Click here on the link to find the many ways we can help you
Generally No that's what so great!
However on high gloss surfaces it is recommended that you give the surface a quick sand prior to painting to key in the area first.
If you require any assistance with your projects or have other questions need answering please contact us by clicking here
No, that is the beauty of Vintro Chalk Paint, it will adhere to almost anything with little to no preparation. You can paint straight over a varnished or lacquered surface, matt plastic, metal, glass, fabric, veneer, melamine a whole lot more.
On a very old or if dealing with second hand pieces that have seen a bit of history, you will want to give it a good clean to remove any dirt, grime or grease prior to painting.
However special care should be taken with teak Furniture, as there are some teak furniture out there that will not take to any paint. If teak, test the underside first. Other than teak you are good to go.
Yes we do, simply call us to place your order and we can do it all over the phone for you, click here to find our phone number
Returns and exchanges
Please select carefully. To ensure that every Vintro can is of optimum quality we cannot accept returns based on "change of mind or colour" we will however accept returns if the item is deemed faulty or damaged . Please take a look at our returns & refund policy
